Refund and Cancellation Policy:
Self-Study Materials
There are no refunds on self-study materials.
Trainings
The National Center for Interpretation (NCI) reserves the right to cancel events. Full refunds will be provided for NCI-initiated cancellations. NCI is not responsible for any travel-related expenses incurred by the registrants. We apologize for any inconvenience.
Participants who must withdraw from an NCI training event may request a refund. Refund deadlines are as stated below:
| Webinars | CITI/MITI & In-Person Workshops |
|---|---|
| * NCI is not responsible for participant’s technical issues during NCI Webinars. | * Application Fee and Deposit for CITI/MITI are non-refundable. |
| 90% refund will be issued upon request made seven or more days prior to the training start date. | 90% refund will be issued upon request for tuition balance paid up until 14 days prior to the training start date. |
| 50% refund will be issued upon request made 3-6 days prior to the training start date. | 50% refund will be issued upon request for tuition balance paid up until seven days prior to the training start date. |
| Refunds will NOT be issued 1-2 days prior to the training start date. | Refunds will NOT be issued less than seven days prior to the training start date. |
Grievance Process
All students, instructors, and staff are expected to behave appropriately and abide by the University of Arizona’s relevant codes of conduct, including but not limited to: Academic Integrity, Threatening Behavior, Non-Discrimination and Anti-Harassment
Complaints Not Addressed Through the Grievance Process
Allegations of harassment or of discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information are handled by the University of Arizona Office of Institutional Equity.
Grievance Procedure
- Attempt informal resolution. Participants are encouraged to attempt to resolve concerns or complaints through discussion with the course instructor or NCI staff (https://nci.arizona.edu/about/contact). If the matter is not resolved to the participant’s satisfaction through this informal process, the participant can submit their grievance to the NCI Assistant Director, as described below.
Submit a formal grievance. Grievances must be submitted to NCI in writing within one month of the occurrence via email to ncitrp@arizona.edu. The submission should include sufficient detail to allow NCI to understand and investigate the grievance, including:
- A clear statement that reports the alleged conduct, including the date and location.
- The full name of any individuals involved in the alleged conduct.
- Any evidence available to support the grievance.
Within two weeks of receipt, the grievance will be reviewed by NCI. During the review process, NCI may contact the individual filing the grievance, and any other party relevant to the investigation. Once an investigation is complete, NCI will provide the individual who filed the grievance with a written summary of grievance resolution.
If NCI’s decision is not satisfactory to the individual, the grievance may be escalated to the College of Humanities, which has oversight of NCI programs.